Provide pre-sales and post-sales technical and application assistance in response to customer inquiries (both internal and external), including education, training and on-site visits.
Responsible for method development activities for all chromatography products viz. HPLC, UHPLC, LC MS.
Conducts customer presentations and technical seminars & trainings on various chromatographic products and applications.
Prepare and present technical seminars to existing and potential customers.
Deepen and broaden Thermo Fisher Scientific’s customer relationships with key scientific and informative leaders.
Assist in developing educational content for company hosted websites, videos, seminars, applications reports, etc.
Be an integral part of the complaints handling for any products related issue & troubleshooting at demo lab or customer sites.
Responsible to generate technically reviewed Application notes & contributes to upload data/reports to the global Tech tools.
Qualification & Experience
Post Graduate / PhD in Chemistry (Analytical / Organic) / Biochemistry / Pharmacy.
More than 7 years of demonstrated ability in working on HPLC / UHPLC operations.
More than 3 years of proven experience in working on LC MS/MS.