Continue to uplift and bridge service gaps in the existing COE to create a consolidated hub for Frontline excellence.
Improvements and drive analytical and consulting in designing and execution of projects. Good commercial knowledge from Pharma industry to add value to the business discussions and decisions.
Experience in managing a diverse team across Front line domains by hiring the right talent and develop the internal talent as well to further collaborate with business.
Ensure superior customer satisfaction by delivering high end quality support along with team. Supporting strategic recommendations to key business questions, based on research results.
Collaborate and ensure strong engagement within CA management team to achieve a common department goal. Driving vendor support and contracts for specific time bound needs.
Qualification & Experience
MBA, Graduation in Pharmacy, life science/Engineering background.
10+ years of experience in incentive compensation planning, field force effectiveness, and front-line excellence/consulting.
Strong analytical capabilities, with demonstrated experience in analyzing complex situations and driving strategic projects and initiatives.
Good commercial knowledge of the pharmaceutical industry.