Co-ordinator

Job Description:

Responsibilities

• Facilitate the care team in coordinating care for visits and for future healthcare needs and ensure that proper care has been provided to each patient as per plan.
• Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.
• Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
• Support in medication refill process. Ensure that information goes when and where it is needed.
• Coordination with clinical and non clinical support services (Laboratory, OT, Admission, Billing, F&B, House Keeping, Pharmacy, and Maintenance) to facilitate the IP Care.
• Ensure that all patients are tracked and data entered into systems for follow-up and reporting.
• Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
• Work with the medical staff to develop, implement and carry out improvement programs
• Ensure that disease and other registry data entry is up to date and use registry
• Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.
• Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.
• Facilitate the admission and discharge process as per policy.
• Act proactively in quality improvement program.
• Perform other duties as assigned by relevant authorities.

Qualification & Experience

• Proficiency in verbal communication in English and Spanish and understanding of basic written English and Spanish.
• Demonstrated ability to work effectively in a team environment.
• Demonstrated problem solving skills in a complex environment.
• Demonstrated effective interpersonal relationship and customer service skills.
• Good organizational and time management skills
• Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.
• Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
• Basic level of skill with Microsoft Word, Excel and ability to use other computer programs and applications in ways that facilitate panel management.
• Behavioral Competencies:
• Accountability: For the relevant processes
• Customer-Focus :Listen to the voice of the customer and strive to delight them by exceeding their expectations
• Teamwork :f someone needs help, help them
• Initiative : Be innovative, apply fresh ideas, and continuously improve how you do your work
• Confidentiality: Maintain strict confidentiality and respect the privacy of others
• Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work
• Respect: Demonstrate consideration and appreciation for co-workers and patients
• Communication :Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others