Data Quality Senior Supervisor

Job Description:

Responsibilities

•  People Leadership & Capability Management
• Provide direct line management to:
• Data Integration Developers
• Quality Auditors – Provider Data Quality
• Provider Data Admin Assistants
• Set clear objectives, performance expectations, and development plans aligned to Data Enablement strategy.
• Coach, mentor, and upskill team members, ensuring strong technical capability, quality mindset, and role clarity.
• Manage capacity planning and work allocation across teams to meet changing business priorities.
• Lead performance interventions where required, including quality remediation, coaching plans, and escalation.
•  Operational Delivery & Oversight
• Own end-to-end delivery of provider data cleansing, validation, audit, and bulk update activities.
• Ensure adherence to documented operating procedures, controls, and data governance standards.
• Monitor delivery against agreed SLAs, turnaround times, and quality thresholds.
• Act as the primary escalation point for complex data issues, bulk update risks, or audit failures.
• Ensure appropriate segregation of duties between data execution, validation, and audit activities.
•  Data Quality, Audit & Control
• Embed robust quality assurance and audit frameworks across provider data activities.
• Review audit findings, trends, and root cause analysis; ensure corrective actions are defined and implemented.