Deputy Manager - SPS Clinics

Job Description:

Responsibilities

•  Clinic Operations Management
• Oversee daily clinic operations to ensure smooth and efficient functioning.
• Monitor patient registration, appointment scheduling, billing, and service delivery processes.
• Ensure optimal utilization of clinic resources, infrastructure, and manpower.
• Implement SOPs and operational best practices across clinics.
•  Team Management
• Lead, supervise, and motivate front-office, nursing, and support staff.
• Manage staff scheduling, attendance, and performance monitoring.
• Conduct regular team meetings and training sessions.
• Foster a patient-first and service-oriented culture.
•  Patient Experience & Service Excellence
• Ensure high standards of patient care and customer service.
• Address patient concerns, escalations, and feedback promptly.
• Monitor patient satisfaction scores and implement improvement initiatives.
•  Business & Revenue Management
• Support achievement of clinic revenue and operational targets.
• Monitor OPD volumes, conversion rates, and business performance metrics.
• Coordinate with marketing teams for patient engagement and promotional activities. 

Qualification & Experience

• Bachelors degree in Healthcare Management, Hospital Administration, Business Administration, or related field.
• Masters degree (MHA/MBA) preferred.
• 5-10 years of experience in clinic, hospital, or healthcare operations.
• Experience in multi-specialty clinics or hospital administration preferred.