Patient Care Executive

Job Description:

Responsibilities

• Answers incoming Calls & Emails in a professional and courteous manner,.
• Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing on call or through Email.
• Assist patient by informing the procedure to be followed to proceed further.
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance.. .
• To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
• Review and follow-up on patient accounts in a timely manner.
• Enter and update correct patient data into the computer data bases.
• To be involved in quality Assurance / Quality control activities.
• To perform all the jobs as may be assigned.
• Participation in Continuous Quality Improvement.
• Comply with company policy and procedures and pertinent laws or regulations

Qualification & Experience  

• QUALIFICATION : MINIMUM GRADUATE
• EXPERIENCE : 1-4 YEARS