The role holder will proactively drive deeper engagement on educational & scientific content with multiple clinicians like Intensivists and stakeholders like Microbiologists in a demanding, large scale hospital setup.
(S)He will streamline customer interface by acting as single POC for proactive & seamless (compliant) connection to Pfizer Medical and other SMEs and resources within and outside the Category.
Liaison with internal stakeholders like Medical, Corporate Affairs etc. to support integrated AMS initiatives.
Will be responsible for onboarding customers to new operating model platforms
(e.g., Digital Engagement Portal)
Will have strong knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
Will work with the Health Solutions Manager to attain improved patient outcomes through HCP and patient education and services enabled by deep scientific expertise
Will provide insights to appropriate stakeholder to improve service provided to the customer along with design expertise
5+ years of pharmaceutical, biotech or medical/marketing/sales management experience with focus on customer centric behavior or Key Account Management, and demonstrated leadership.
Experience working as HSP or similar commercial roles is preferred
Experience of working in the geography and local language proficiency is preferred.