Manager - 1(SAP QM)

Job Description:

Responsibilities

•  Facilitate the implementation and support of SAP Quality Management for SUN Pharma entities operated in SAP - ECC and S4 HANA including 3rd Party System Integrations.
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements.
• Facilitate workshops to collect business requirements.
• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy customer’s needs.
• Design, customize, configure and testing of the module.
• Identify gaps, issues and work around solutions.
• Act as liaison with internal customer for troubleshooting: investigate, analyse, and solve software problems.
• Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements.
• Provide consulting services on both new implementations and existing support projects.
• Act as a liaison between the business functions and the technical team.
• Provide ad-hoc training and user support as required.
• Work self-directed and independently; may act as subject matter mentor to more junior members.