Responsibilities include handling inbound and outbound queries via Calls, SMS & Email, addressing customer needs, maintaining communication, and ensuring tasks are completed efficiently within designated timeframes.
Key responsibilities include evaluating customer feedback, maintaining standard operating procedures, reporting anomalies, and ensuring effective communication with customers. Additionally, the role involves administrative tasks such as obtaining patient information, administering medication, performing procedures, maintaining certifications, and ensuring compliance with regulatory requirements.
Qualification & Experience
Qualifications include a Bachelor’s degree/Diploma in Nursing, minimum 2 years of experience in healthcare or contact centre, proficiency with CRM software, and strong communication and problem-solving skills.
Note: Please ensure you include this in the EMAIL Subject line: "medbots.in: YourName: Years of Experience"