IP PRE

Job Description:

Responsibilities

• Welcome newly admitted patients and their attendants and provide room orientation.
• Explain hospital facilities, patient rights, visiting hours, discharge process, and available services.
• Conduct regular patient rounds to identify service gaps and patient concerns.
• Coordinate with nursing, consultants, diagnostics, pharmacy, housekeeping, dietary, transport, and billing departments to ensure timely patient care.
• Facilitate diagnostic appointments, procedures, and specialist consultations.
• Assist patients and attendants with hospital processes and documentation.
• Coordinate preparation of discharge summaries and ensure timely completion of discharge formalities.
• Monitor discharge Turnaround Time (TAT) and escalate delays appropriately.
• Ensure all departmental clearances are completed before discharge.
• Handle patient complaints courteously and ensure prompt resolution.
• Collect patient feedback and report recurring issues to management.
• Maintain daily records of patient interactions, grievances, and service recovery actions.
• Support implementation of patient satisfaction initiatives and quality improvement programs.
• Coordinate VIP patient care and special service requests.
• Ensure compliance with NABH standards, hospital policies, and patient confidentiality requirements.
• Provide emotional support and guidance to patients and families whenever required.
• Coordinate cross-referrals and consultant visits as requested.
• Assist during emergencies and support hospital operational requirements.

Qualification & Experience

• Bachelor's Degree in Any Discipline.
• BHA/BBA (Hospital Management), MHA, or Hospital Administration qualification is preferred.