Operations and Documentation Associate

Job Description:

 Responsibilities

• Deliver defined operational and documentation activities, managing work independently from initiation through completion, with minimal supervision.
• Coordinate activities to support self?written supporting documentation, reviewing to ensure alignment with Written Standards and associated governance processes.
• Review documentation to ensure that it accurately reflects the intent, principles, and requirements of Written Standards, with terminology applied consistently across documents.
• Support the development, enhancement, and adoption of agile, fit?for?purpose business processes and tools that enable efficient and compliant ways of working.
• Identify opportunities to improve documentation, tools, or processes, proposing and implementing practical solutions in collaboration with stakeholders.
• Partner with Training colleagues to support the development and delivery of learning curricula that enable business readiness and effective adoption.
• Support the Operations & Documentation Lead, contributing to planning, prioritisation, and execution of team activities.
• Engage with cross?functional colleagues to gather requirements, communicate changes, and support successful implementation of processes and tools.
• Support audit and inspection readiness activities, including preparation and contribution to corrective and preventative actions where required.

Qualification & Experience

• College / university degree with 5 years’ experience in regulated industry, pharmaceutical or consumer healthcare business or equivalent experience.
• Experience developing or maintaining written standards, procedures, or document management.
• Demonstrated ability to think critically and identify improvement opportunities.
• Strong written communication skills with attention to detail and accuracy.
• Confidence working with digital tools and documentation platforms.
• Ability to work independently, manage priorities, and take ownership of defined deliverables.