Operations - Assistant Manager

Job Description:

Responsibilities

• Patient Care & Experience
• Promote patient-centric culture with empathy and responsiveness
• Address patient grievances and ensure timely resolution
• Monitor patient satisfaction scores and implement improvement initiatives.
• OPD & IPD Operations Management
• Oversee smooth functioning of OPD and IPD services
• Monitor patient flow to reduce waiting time and improve service efficiency.
• Coordinate with consultants, nursing, and support teams for seamless care delivery.
• Admissions & Discharge Management
• Supervise admission process ensuring timely room allocation and documentation.
• Ensure smooth and error-free discharge procedures.
• Monitor discharge TAT and improve patient exit experience.
• Bed Management & Utilization
• Track bed occupancy rates and optimize allocation.
• Coordinate with housekeeping and nursing for quick bed turnover.
• Maintain real-time bed status reporting.
• Billing & Front Office Oversight
• Supervise billing operations to ensure accuracy and compliance.
• Monitor cash handling, insurance processing, and TPA coordination.
• Ensure professional front office conduct and service standards.
• Duty Roster & Workforce Management
• Prepare and manage duty rosters for operational staff.
• Ensure adequate staffing during peak hours.
• Coordinate with HR for leave planning and manpower allocation.
• Interdepartmental Coordination
• Act as liaison between medical, nursing, diagnostics, pharmacy, and administration teams.
• Ensure smooth communication and operational alignment.
• Compliance & Quality Assurance
• Ensure adherence to NABH and hospital policies, by maintaining compliance with infection control standards, safety protocols, and documentation requirements.
• Proactively identify risks and implement preventive and corrective measures.
• Support internal and external audits.
• Reporting & Performance Monitoring
• Prepare daily MIS reports on occupancy, revenue, patient flow, and complaints.
• Track KPIs and recommend operational improvements.
• Emergency & Crisis Handling
• Manage operational challenges during emergencies.
• Ensure smooth coordination during high patient influx situations.

Qualification & Experience

• MBA or MHA degree
• Experience managing and leading teams effectively
• 5 - 10 years of experience in hospital operations or healthcare management.
• A minimum of 5 years of experience in operational areas
• Healthcare, Airline or Hospitality industry background preferred