Operations Executive

Job Description:

Responsibilities

• Patient Care & Experience
• Ensure courteous, empathetic, and patient-centered interactions at all service points.
• Support in maintaining patient satisfaction scores above 90%.
• Assist in resolving service-related concerns within defined timelines.
• Collect and escalate patient feedback for service improvement initiatives.
• Patient Flow & Bed Management
• Coordinate admissions, transfers, and discharge processes efficiently.
• Assist in bed allocation and ensure accurate documentation.
• Support departments to minimize waiting time and delays in patient movement.
• Clinical Safety & Equipment Coordination
• Ensure adherence to hospital safety policies and reporting protocols.
• Report equipment issues promptly and coordinate with biomedical/maintenance teams.
• Support in monitoring equipment availability to reduce downtime.
• Staff Coordination & Support
• Assist in implementing departmental training programs.
• Coordinate duty rosters and ensure adequate staffing support.
• Maintain positive working relationships across departments.
• Support internal engagement initiatives and team communication.
• Quality Assurance & Compliance Support
• Ensure documentation is maintained as per accreditation standards.
• Support audits related to infection control, safety, and quality compliance.
• Report deviations and assist in implementing corrective actions.
• Maintain adherence to hospital policies and SOPs.
• Reporting & Escalation
• Maintain accurate MIS and departmental records - daily census reports, occupancy status, service turnaround times, and escalation records.
• Provide timely updates to the reporting manager for review and action.
• Ensure follow-ups are completed, and service recovery actions are implemented when required

Qualification & Experience

• MBA or MHA
• 0 - 5 years of experience in hospital operations, healthcare coordination, or hotels
• Basic understanding of hospital processes and quality standards.
• Good communication and coordination skills.
• Strong organizational abilities and attention to detail.
• Service-oriented mindset with willingness to learn and grow in hospital operations.