Assistant General Manager - Operations

Job Description:

Responsibilities

• Responsible for achieving optimal patient satisfaction and a good working environment to attain all set objectives. 
• Adhere to Standard Operating Procedures and Policies as set out by the company.
• Safeguard the realization, tracing and adjustment of deviations.
• Developing improvement actions, carry out costs savings.
• Safeguard quality of operations (internal & external audits).
• Coordinate planning of Department Heads with regard to timetables, work schedules, employment of employees within the different services.
• Coordination of the execution of activities via instructions to the Heads of Departments supervision of the execution.
• Determination of the workforce, requirement and hiring of new staff, execution of performance reviews in coordination with HR Department.
• Be accountable for responsibilities of department heads in their absence.
• Handing over opinions and beliefs, decisions etc. to department heads.
• Leading various internal and external meetings.
• Supervise the fulfillment of the regulations of the employment.
• Correct use of Company's corporate identity.
• Maintain contacts with public authorities.
• Establish and achieve quality and patient/relative satisfaction goals. Respond in a courteous and prompt manner to all patient/relative questions, complaints or requests to ensure a high level of service satisfaction. 
• Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties
• Ensure all credit and financial transactions are handled in a secure manner.
• Responsible for team building, maintaining manpower planning, listening to Employee Grievances and taking them to the concern. 

Qualification & Experience

• Qualification Graduate Preferred: NABH knowledge

• Experience 18+ Years