Officer Patient Care

Job Description:

Responsibilities

• Taking good care of patients
• Handling patient queries
• Assist patients with wheelchair facility
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Appointment booking & scheduling
• Providing appropriate information on all hospital facilities and services
• Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
• Taking care of cluster keys.
• Being up-to-date with Doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Providing hospital staff assistance with phone no’s
• Receiving written complaints of patients.
• Shall handle OPD related enquiries- Telephonic and personal
• Shall give information on OPD
• Shall give information on Health Check Packages
• Shall give information on Diagnostic Services
• Shall give information on OPD timings. 
• Shall direct to the concerned department for the service
• Shall help regarding where to collect the reports

Qualification & Experience

• Experience 1 to 2 years and above
• Qualification Graduate in any stream
• Co-ordinator/Manager