Health Check Services

Job Description:

Responsibilities

• Coordinate the end-to-end process of preventive health check-up packages.
• Schedule appointments for individual and corporate health check clients.
• Register patients in the Hospital Information System (HIS).
• Explain available health check packages, pricing, preparation instructions, and inclusions.
• Coordinate with laboratory, radiology, cardiology, nursing, and consultant departments to ensure timely completion of investigations.
• Ensure minimum patient waiting time by monitoring service flow.
• Assist patients throughout the health check journey and resolve service-related queries.
• Coordinate with corporate clients regarding employee health check schedules.
• Verify patient documents and maintain accurate records.
• Support billing, payment collection, invoice generation, and receipt issuance.
• Ensure timely delivery of health check reports to patients and corporate clients.
• Maintain confidentiality of patient medical records.
• Prepare daily, weekly, and monthly MIS reports related to health check services.
• Follow NABH standards, hospital policies, and patient safety protocols.
• Coordinate with marketing and corporate relations teams for health camps and wellness programs.
• Collect patient feedback and support continuous service improvement.
• Handle patient complaints professionally and escalate concerns when required.

Qualification & Experience 

• Bachelor's Degree in Hospital Administration, Healthcare Management, Life Sciences, Commerce, Business Administration, or any related discipline.
• Certification in Hospital Administration is an added advantage.