Quality Management: Develop and implement quality assurance programs such as NABL, NABH, ISOs and other relevant workplace accreditations in Hospitals. Contribute to cross-functional quality assurance programs such as pharmacy accreditation - Bureau Veritas, HR accreditation - GPTW, etc.
Process Improvement: Analyse and make recommendations for improvements that enhance patient safety, satisfaction and outcomes. Collaborate with other department heads and staff to identify inefficiencies in healthcare delivery systems and implement solutions.
Risk Management: Identify potential risks to patient safety and health care delivery processes. Develop risk mitigation strategies and protocols - committees and teams.
Documentation and Reporting: Maintain accurate data and records of quality assurance activities and outcomes such as committee minutes of meetings, SOP documentation, master control of documents, etc.
Qualification & Experience
Bachelor's or Master's degree in healthcare administration, quality management, or related field. Master’s degree preferred.
Previous experience in quality assurance or healthcare management preferred.
Strong analytical, problem-solving, and communication skills.
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