Senior Associate - Regulatory Support Team

Job Description:

Responsibilities

• This role is responsible for processing the Regulatory Support Request, ad-hoc activities assigned to the Regulatory Support Team, receive training and become process expert.
• Closely work the pending requests and provide support for early resolution.
• Achieve SLA, increase NPS Scores & First Pass Yield and reduce AHT.
• All ad hoc request needs to be reviewed and attended within the timeline.
• Manage for process updates and process document maintenance for ticketing requests.

Qualification & Experience

• Education: Bachelor´s degree or equivalent experience in Computer Science or related subject preferred.
• Experience: At least 5 years of experience in regulatory or customer service experience role.
• This role will be based in Pune and will be 3 days working from office in Hybrid mode. Shift Timing (12:30 PM – 9:30 PM IST) Monday to Friday.
• 5+ years of experience as a regulatory or customer service experience role.
• Strong skills in Microsoft excel. Knowledge and experience with Windchill, Rimsys & Syndigo is plus.