VIP Patient Coordinator

Job Description:

Responsibilities

• Coordinate VIP patient appointments, admissions, consultations, and discharge processes
• Provide personalized assistance and support to VIP patients and their attendants
• Ensure smooth communication between patients, doctors, nursing staff, and hospital departments
• Handle special requests and prioritize patient comfort and satisfaction
• Monitor patient experiences and address concerns or escalations promptly
• Maintain confidentiality and accurate patient records
• Coordinate diagnostic tests, billing support, and follow-up appointments
• Assist in managing guest relations and hospitality services within the hospital
• Ensure adherence to hospital protocols and service standards
• Support hospital management in enhancing patient satisfaction initiatives

Qualification & Experience 

• Any Graduate; Hospital Administration or Hospitality qualification preferred
• 1–5 years of experience in patient coordination, guest relations, or hospital front office
• Excellent communication and interpersonal skills
• Strong coordination and problem-solving abilities
• Ability to handle patients professionally and empathetically
• Basic computer knowledge and documentation skills
• Knowledge of hospital operations and patient service standards is an added advantage