Senior Executive O2C

Job Description:

Responsibilities

•  Manage Claims mailbox; including claims uploads and address customers’ inquiries
•  Validate & process commercial rebates, Admin fees, VIR, Indirect billback, Stocking allowance, and other fees posted by the customers. Maintain customer’s claim logs, navigate customer’s portals and download posted invoices.
•  Prepare customer reporting in line with contractual obligations.
•  Review and interpret contact terms to customer claims across assigned accounts.
•  Organize and stay on top of validation files and payment data.
•  Perform various Ad-Hoc analysis as needed to support other departments.
•  Work closely with Accounts Receivable in clearing outstanding deductions and discrepancies.
•  Assist in credit/debit applications, claim vs. payment reconciliations, provide data to support all disputes.
•  Analyze customer inquiries as needed, including sales and payment reporting.