Trainer - Patient Command Centre

Job Description:

Responsibilities

• Conduct onboarding and refresher training for Patient Command Centre staff
• Train employees on patient handling, communication, and operational processes
• Prepare training materials, SOPs, presentations, and assessments
• Monitor trainee performance and provide feedback/coaching
• Ensure compliance with healthcare policies and quality standards
• Coordinate with operations and management teams for process improvements
• Maintain training records and reports
• Support continuous learning and skill development initiatives
• Handle process updates and system training when required

Qualification & Experience   

• Bachelor’s degree in Healthcare Management, Hospital Administration, Life Sciences, or related field
• Experience in training, healthcare operations,BPO or patient support services
• Good communication and presentation skills
• Knowledge of healthcare processes and patient coordination