Doctor Coordinator

Job Description:

Responsibilities

• Schedule and manage patient appointments with doctors.
• Patient Coordination
• Guide patients regarding consultation procedures, reports, and follow-ups.
• Provide pre- and post-consultation instructions to patients.
• Doctor Assistance
• Maintain and update the doctors daily calendar (OPD, IPD, surgeries, meetings).
• Ensure timely availability of medical records, reports, and investigations before consultation.
• Assist doctors in documentation, consent forms, and patient history collection.
• Administrative Support
• Handle patient registration, billing, and insurance-related formalities.
• Maintain accurate patient databases and records.
• Ensure proper filing and documentation of medical and non-medical reports.
• Communication & Liaison
• Act as a link between patients, doctors, nursing staff, and hospital departments.
• Answer patient queries via phone, email, or in person.
• Relay critical information to doctors and patients promptly.
• Operational Management
• Ensure smooth flow of patients in OPD .
• Coordinate with diagnostic labs, pharmacies, and other hospital units for timely service.
• Manage emergency appointments and prioritize cases based on urgency.
• Confidentiality & Compliance
• Ensure patient data privacy and maintain confidentiality at all times.
• Follow hospital protocols, safety guidelines, and medical ethics.
• Assist in audits, quality checks, and compliance requirements.
• Reporting & Feedback
• Track and report patient feedback to management.
• Maintain MIS reports on patient visits, doctor schedules, and departmental activities.