Qualification & ExperienceQualification: Any degree/BHA/MHA Experience: 1–3 years (Gastroenterology exp. is a must)

Qualification & ExperienceQualification: MBBS Post PG: DM (Medical Oncology) Experience: 2 to 5 yrs 

ResponsibilitiesRecording medical history and symptomsAdministering medication and treatmentCollaborating with teams for patient carePerforming point of care testsConducting nursing assessmentMonitoring patient’s healthProviding support and education to patient and familyMaintaining inventoryProviding bedside careOperating and care of medical equipmentAttending regular in-service educationQualification & ExperienceInterpersonal relationship skillsListeningTeam buildingPerceptualCommunicationCoordination and cooperationInitiativeMoral support and physical approach to patientComputer literacyGNM Nursing/BSc Nursing/M.Sc Nursing

ResponsibilitiesRecording medical history and symptomsAdministering medication and treatmentCollaborating with teams for patient carePerforming point of care testsConducting nursing assessmentMonitoring patient’s healthProviding support and education to patient and familyMaintaining inventoryProviding bedside careOperating and care of medical equipmentAttending regular in-service educationQualification & ExperienceInterpersonal relationship skillsListeningTeam buildingPerceptualCommunicationCoordination and cooperationInitiativeMoral support and physical approach to patientComputer literacyGNM Nursing/BSc Nursing/M.Sc Nursing

ResponsibilitiesPatient CareAdmission, discharge & transfer of patients.Individualized assessment is made by the ICU nurse to determine the immediate needs of the critical care patient.Ongoing assessment is then established to keep tabs on the patient's condition and make any changes in treatment based on hospital policy, procedure and protocol.Assessment helps the nurse and other hospital staff determines what plan of action to take in care of the patient.Assessment also allows the ICU nurse to educate the patient and her family on what to expect in the days, weeks and months following ICU treatment.Following doctor or head nurse instructions, the ICU nurse performs treatments and therapies for the patient.She gives the patient all necessary medication. If the patient lapses into cardiac arrest or another condition that requires resuscitation, the nurse follow hospital protocols and administers life-saving techniques.When a patient's condition changes rapidly, the nurse makes quick decisions to treat the patient effectively.As shift changes occur, it is the nurse's duty to inform the relief nurse of all patient care information.If the patient requires special procedures, the ICU nurse acts as an assistant to the doctor or head nurse.Documentation of assessments and drug therapy is recorded by the ICU nurse.She also makes documentation of physical therapy and other treatments given.The nurse must also keep all patient clinical records with doctor orders confidentially secure.The ICU nurse must be no discrimination and nonjudgmental when dealing with patients.In some cases, the ICU nurse is the team leader on the nursing staff and reports directly to the head or charge nurse.In this position, she has the duty of directing and developing the skills and abilities of the staff under her.She is also responsible for giving the team assignments as directed by the head nurse.The nurse plays an active role in team conferences, participating in in-service training and initiating CPR and codes classes when needed.Ward AdministrationWriting nursing care plan for the allocated patient.Keeping patient belonging in safe custody, accordance with the laid down policy of the hospital.Helping the ward sister in indenting & checking of drugs & supplies & maintaining the inventory.Maintaining nursing procedure.Sterilization of articles. Following Infection control practicesPrevent spread of infection by maintaining all HAI bundle compliance.Ensure aseptic technique is maintained during all proceduresMaking rounds with doctors & senior nursing personnel.Keeping all the patient record up to date.Observing the patient condition and taking prompt action.Recording & reporting patient condition as & when required.Providing direct supervision over patient care carried out by the student in her ward.Participating in clinical teaching program.Taking care of various equipment's like Ventilator, BIPAP, Infusion pumps etc.Qualification & ExperienceStrives to develop good relations with other departments and ensures teamwork and co-operation amongst staffActively promotes practices that save company resources and minimize wastageWillingness and initiative in acquiring knowledge, updating skills and technology or professional competencyAble to work under pressure and stressful situations while handling multiple tasks.Excellent documentation skills.Professional oral and written communication skills; must be able to interact and communicate effectively with individuals at all levels of the organization, as well as communicate with tact, diplomacy, and a high level of cultural sensitivityStrong attention to detail. Ability to identify and resolve problems in a timely manner.

ResponsibilitiesPatient Care & Monitoring: Perform daily rounds, assess patient conditions, and adjust treatment plans in consultation with specialists.Emergency Response: Act as first responders to medical emergencies and code blue situations, providing immediate resuscitation and stabilization.Clinical Procedures: Perform routine medical procedures and assist consultants with specialized interventions.Documentation & Reporting: Maintain meticulous patient records, including clinical notes, investigation results, and discharge summaries.Communication: Liaise with nurses, specialists, and families regarding patient progress, treatment plans, and prognosis.Regulatory Compliance: Adhere to infection control protocols, hospital policies, and medical regulations.Qualification & ExperienceEducationMBBSExperienceFresher

ResponsibilitiesResponsible for monitoring the patient and organising imaging and other tests, in order to create and action a management plan for a patient.To work closely with other medical specialists, especially surgeons, medical oncologists and palliative care physicians, as part of a team caring for patients with cancer. Also work closely with radiation oncology medical physicists and radiation therapists to plan and deliver radiotherapy. To communicate with patients, their family members and other carers in the management of the patient’s cancer and overall care Formulating & modifying (when necessary) infection control policies.Determining and setting the most suitable amount of radiation (from high energy X-rays, electron beams or gamma rays) to deliver to a patient and the way that this will be carried out.Should handle Outpatients & Inpatient. Experience in Advanced Radiotherapic techniques.Qualification & Experience  Able to work accurately and with minimal supervision.Ability to comprehend written instructions given by the related departmental personnel.Ability to plan & organize one’s work schedule effectively.Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel.Affinity to work in a team.Enthusiasm

ResponsibilitiesClinical Competency FrameworkCognitive Clinical Management(Clinical reasoning, decision-making, and documentation)Perform and document history & physical examinationFormulate differential diagnosisDevelop and document initial plan of careWrite daily progress notesInterpret laboratory and radiological resultsInterpret hemodynamic parameters in critically ill patientsPrepare discharge summaryClinical Non-Invasive Management(Patient care without procedural intervention)Order appropriate investigationsOrder appropriate medications and treatment plansOrder referrals to other specialtiesManage blood transfusions and blood productsArrange and adjust artificial feeding modalitiesPerform preoperative workupObtain and document informed consentClinical Invasive Management(Procedural and surgical skills)Perform nasogastric intubationInsert urethral catheterPerform surgical procedures under consultant supervisionAssist in / perform re-exploration surgeriesAcademic & Professional ResponsibilitiesParticipate in teaching activities (intradepartmental & interdepartmental)Engage in clinical discussions, case presentations, and auditsDocumentation & Patient Safety (Cross-cutting domain)These apply across all categories:Accurate clinical documentationEthical practice including informed consentSafe prescribing and monitoringCoordination of continuity of care

ResponsibilitiesFacilitate the care team in coordinating care for visits and for future healthcare needs and ensure that proper care has been provided to each patient as per plan.Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.Support in medication refill process. Ensure that information goes when and where it is needed.Coordination with clinical and non clinical support services (Laboratory, OT, Admission, Billing, F&B, House Keeping, Pharmacy, and Maintenance) to facilitate the IP Care.Ensure that all patients are tracked and data entered into systems for follow-up and reporting.Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.Work with the medical staff to develop, implement and carry out improvement programsEnsure that disease and other registry data entry is up to date and use registryUse and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.Facilitate the admission and discharge process as per policy.Act proactively in quality improvement program.Perform other duties as assigned by relevant authorities.Qualification & ExperienceProficiency in verbal communication in English and Spanish and understanding of basic written English and Spanish.Demonstrated ability to work effectively in a team environment.Demonstrated problem solving skills in a complex environment.Demonstrated effective interpersonal relationship and customer service skills.Good organizational and time management skillsGood working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.Basic level of skill with Microsoft Word, Excel and ability to use other computer programs and applications in ways that facilitate panel management.Behavioral Competencies:Accountability: For the relevant processesCustomer-Focus :Listen to the voice of the customer and strive to delight them by exceeding their expectationsTeamwork :f someone needs help, help themInitiative : Be innovative, apply fresh ideas, and continuously improve how you do your workConfidentiality: Maintain strict confidentiality and respect the privacy of othersEthical: Demonstrate integrity, honesty, and stewardship in all encounters at workRespect: Demonstrate consideration and appreciation for co-workers and patientsCommunication :Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others

ResponsibilitiesResponsible for overall smooth functioning of Feedback / Patient Experience Management for entire Hospital Chain. Ensure NPS + All patient feedback is reviewed, analyzed and shared on time with key stakeholders for necessary redressal. Understand key concern / repeat concern areas and discuss with in ground team to supervise / participate in brining the best possible solution. Training of existing team members and Roll out Patient Delight Application in new units. Oversee gaps in Feedback system and liaison with partner to get the necessary solution executed. Empathetic, Customer experience oriented, Good know how of patient experience management systems / applications, People alignment, Training, Excel based / Data based analytics, Innovative in service delivery. RCA & CAPA -regular audit for the detractors to be done (by reading, calling & resolution point) so that the S1 & S2 level of detractors are closed within the set TAT. Connect with unit stakeholder on RCA CAPA & Patients if the same has been resolved to their satisfaction and document the same. Clinical related feedback to be escalated to Medical Director and RCA & CAPA to be evaluated and closed. Social Media/Website Feedbacks to be attended on priority and RCA & CAPA to be updated. Escalations to the Unit Heads/COO's for their intervention to get closure-Speak & co-ordinate with the spocs for closure. – S1 & S2 Daily Google reviews/Social Media review - Updates and closures to be done on regular basis. Calls with the unit SPOCS for the support and help needed related to the application, training etc. Passive feedbacks will be checked and validated twice in a week. To co-ordinate with the App vendor for any technical issues/rectifications/changes required in the application. & on need basis if earlier. Escalations to the Unit Heads/COO's for their intervention to get closure-Speak & co-ordinate with the spocs for closure. – All open RCA / CAPA Weekly reporting of all Key parameters to CEO and open RCA/Capa to Unit head, BH & SPOC Monthly function head meeting in Corp office on most common feedback in their respective areas & actions planned. Escalations to the Unit Heads/COO's/BH for their intervention to get closure-Speak & co-ordinate with the spocs for closure. – All open RCA / CAPA Google reviews - Updates and closures to be done on regular basis. Monthly report of all repeat complaints, Open RCA/CAPA/Patient communication – UH/BH, Quarterly KRA / KPI performance for unit to be submitted to CEO. Review S1,S2 or any points missing in the design as in Policy etc that need to be incorporated. Creation and review of SOPs, Policies regarding Patient experience MIS & Reports Analytics and insights of patient experience with key stakeholders Participate with Unit to identify the root cause and help them devise apt solution - time to timeQualification & ExperienceAny graduate with MHA