Qualification & Experience                 We are hiring Staff Nurses to provide quality patient care with compassion.     

ResponsibilitiesGeneral Responsibility Adhere and comply with Organization Regulations and Administrative Policies. Adhere and comply with policies and procedure related to patient care, infection control, patient safety and accreditation standard. Care Delivery Ensure patient care documentation are completed as per policies and standards. Demonstrate clinical competence in all aspects of patient care. Contribute to interdisciplinary planning and provisioning of patient care. Ensure compliance with all policies and procedures for medication management especially for high alert medicines, LASA and Narcotics. Ensure the involvement of the patient, family and significant others in patient care. Manpower Management Ensure proper allocation and deployment of nursing staff as per the requirement to maintain patient safety and quality of care. Assist nursing leaders in resource management and budgeting by providing area specific inputs. Collaborative Responsibility Communicate all necessary information to the team in timely and constructive manner Conduct regular meetings for allocated area to discuss and follow up on work results to ensure safe and effective care delivery. Conduct daily nursing round to ensure proper patient care delivery process from the staff posted in the area. Quality Management Always maintain privacy and confidentiality of patient information and records. Follow international patient safety goals. Report all near miss, sentinel events and any other incidents. Monitor clinical and other established performance indicators to ensure ongoing quality Improvement. Evaluate the quality and appropriateness of care and assess the impact of nursing intervention as appropriate. Undertake clinical / nursing audit whenever required. Conduct regular audit of patient care record to ensure appropriateness, completeness and execution of orders. Assist nursing leaders in developing policies and procedures for the department. Work Environment Management Enhance the working environment through teamwork and mutual respect for others. Resolve conflicts and patient care problems / issues and take appropriate decisions accordingly. Maintain safe and clean working environment. Inventory Management Ensure proper inventory management of their allocated units Manage all medical equipment in their respective area and inform clinical engineering team in case of any issues. Training and Development Identify training requirements for the team. Deliver training programs whenever required on topics as assigned by the NS. Ensure staff education as per the defined training policy and unit requirement. Upgrade knowledge as per current clinical evidences and guidelines. Participate and contribute in scheduled in service training programs like ACLS, BLS, PALS, NALS (If applicable), CNEs, conferences etc.,

ResponsibilitiesAnswers incoming Calls & Emails in a professional and courteous manner,. Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing on call or through Email. Assist patient by informing the procedure to be followed to proceed further. Monitor automated systems for placing collect calls and intervene for a callers needing assistance.. . To give priority to emergency call and to co-ordinate with the concern person / respective department for the same. Review and follow-up on patient accounts in a timely manner. Enter and update correct patient data into the computer data bases. To be involved in quality Assurance / Quality control activities. To perform all the jobs as may be assigned. Participation in Continuous Quality Improvement. Comply with company policy and procedures and pertinent laws or regulations.Qualification & ExperienceMINIMUM GRADUATE EXPERIENCE : 1-4 YEARS

ResponsibilitiesConduct onboarding and refresher training for Patient Command Centre staff Train employees on patient handling, communication, and operational processes Prepare training materials, SOPs, presentations, and assessments Monitor trainee performance and provide feedback/coaching Ensure compliance with healthcare policies and quality standards Coordinate with operations and management teams for process improvements Maintain training records and reports Support continuous learning and skill development initiatives Handle process updates and system training when required Qualification & Experience   Bachelor’s degree in Healthcare Management, Hospital Administration, Life Sciences, or related field Experience in training, healthcare operations,BPO or patient support services Good communication and presentation skills Knowledge of healthcare processes and patient coordination

ResponsibilitiesSchedule and manage patient appointments with doctors. Patient Coordination Guide patients regarding consultation procedures, reports, and follow-ups. Provide pre- and post-consultation instructions to patients. Doctor Assistance Maintain and update the doctors daily calendar (OPD, IPD, surgeries, meetings). Ensure timely availability of medical records, reports, and investigations before consultation. Assist doctors in documentation, consent forms, and patient history collection. Administrative Support Handle patient registration, billing, and insurance-related formalities. Maintain accurate patient databases and records. Ensure proper filing and documentation of medical and non-medical reports. Communication & Liaison Act as a link between patients, doctors, nursing staff, and hospital departments. Answer patient queries via phone, email, or in person. Relay critical information to doctors and patients promptly. Operational Management Ensure smooth flow of patients in OPD . Coordinate with diagnostic labs, pharmacies, and other hospital units for timely service. Manage emergency appointments and prioritize cases based on urgency. Confidentiality & Compliance Ensure patient data privacy and maintain confidentiality at all times. Follow hospital protocols, safety guidelines, and medical ethics. Assist in audits, quality checks, and compliance requirements. Reporting & Feedback Track and report patient feedback to management. Maintain MIS reports on patient visits, doctor schedules, and departmental activities.