ResponsibilitiesCoordinate the end-to-end process of preventive health check-up packages.Schedule appointments for individual and corporate health check clients.Register patients in the Hospital Information System (HIS).Explain available health check packages, pricing, preparation instructions, and inclusions.Coordinate with laboratory, radiology, cardiology, nursing, and consultant departments to ensure timely completion of investigations.Ensure minimum patient waiting time by monitoring service flow.Assist patients throughout the health check journey and resolve service-related queries.Coordinate with corporate clients regarding employee health check schedules.Verify patient documents and maintain accurate records.Support billing, payment collection, invoice generation, and receipt issuance.Ensure timely delivery of health check reports to patients and corporate clients.Maintain confidentiality of patient medical records.Prepare daily, weekly, and monthly MIS reports related to health check services.Follow NABH standards, hospital policies, and patient safety protocols.Coordinate with marketing and corporate relations teams for health camps and wellness programs.Collect patient feedback and support continuous service improvement.Handle patient complaints professionally and escalate concerns when required.Qualification & Experience Bachelor's Degree in Hospital Administration, Healthcare Management, Life Sciences, Commerce, Business Administration, or any related discipline.Certification in Hospital Administration is an added advantage.

ResponsibilitiesWelcome newly admitted patients and their attendants and provide room orientation.Explain hospital facilities, patient rights, visiting hours, discharge process, and available services.Conduct regular patient rounds to identify service gaps and patient concerns.Coordinate with nursing, consultants, diagnostics, pharmacy, housekeeping, dietary, transport, and billing departments to ensure timely patient care.Facilitate diagnostic appointments, procedures, and specialist consultations.Assist patients and attendants with hospital processes and documentation.Coordinate preparation of discharge summaries and ensure timely completion of discharge formalities.Monitor discharge Turnaround Time (TAT) and escalate delays appropriately.Ensure all departmental clearances are completed before discharge.Handle patient complaints courteously and ensure prompt resolution.Collect patient feedback and report recurring issues to management.Maintain daily records of patient interactions, grievances, and service recovery actions.Support implementation of patient satisfaction initiatives and quality improvement programs.Coordinate VIP patient care and special service requests.Ensure compliance with NABH standards, hospital policies, and patient confidentiality requirements.Provide emotional support and guidance to patients and families whenever required.Coordinate cross-referrals and consultant visits as requested.Assist during emergencies and support hospital operational requirements.Qualification & ExperienceBachelor's Degree in Any Discipline.BHA/BBA (Hospital Management), MHA, or Hospital Administration qualification is preferred.

ResponsibilitiesCoordinate and manage daily activities on the assigned floor (e.g., admissions, discharges, transfers).Act as a liaison between patients, nursing staff, doctors, and hospital administration.Ensure timely communication of doctor's orders to nursing staff and support timely patient care delivery.Maintain patient records and documentation as per hospital standards.Monitor bed availability and manage occupancy efficiently.Ensure cleanliness, safety, and readiness of patient rooms and equipment.Address and resolve patient and family queries or concerns promptly.Supervise non-clinical staff such as housekeeping, ward boys, and security on the floor.Coordinate with other departments (labs, pharmacy, radiology, billing, etc.) for smooth workflow.Ensure compliance with hospital protocols, infection control measures, and quality standards.

ResponsibilitiesHandle cashless & reimbursement claims for patientsCoordinate with TPAs, insurance companies, and corporate clientsVerify patient insurance eligibility and policy coveragePrepare, submit, and track pre-authorizations and final claim documentsFollow up with TPAs/insurers for approvals, queries, and settlementsQualification & Experience Graduate in any discipline (Healthcare / Hospital Management preferred)Minimum 2 years of experience as a TPA Executive in a hospital or diagnostic centerHands-on experience with cashless insurance processingFamiliarity with major TPAs and insurance portals

ResponsibilitiesCoordinate VIP patient appointments, admissions, consultations, and discharge processesProvide personalized assistance and support to VIP patients and their attendantsEnsure smooth communication between patients, doctors, nursing staff, and hospital departmentsHandle special requests and prioritize patient comfort and satisfactionMonitor patient experiences and address concerns or escalations promptlyMaintain confidentiality and accurate patient recordsCoordinate diagnostic tests, billing support, and follow-up appointmentsAssist in managing guest relations and hospitality services within the hospitalEnsure adherence to hospital protocols and service standardsSupport hospital management in enhancing patient satisfaction initiativesQualification & Experience Any Graduate; Hospital Administration or Hospitality qualification preferred1–5 years of experience in patient coordination, guest relations, or hospital front officeExcellent communication and interpersonal skillsStrong coordination and problem-solving abilitiesAbility to handle patients professionally and empatheticallyBasic computer knowledge and documentation skillsKnowledge of hospital operations and patient service standards is an added advantage

ResponsibilitiesResponsible for overseeing hospital operations during their assigned shift, ensuringsmooth functioning of emergency, OPD, and inpatient services. Attends tocritical patient cases, provides immediate medical care, and supervises junior medical staff and nurses.Coordinates with different departments, handles patient complaints or escalations, ensures adherence tohospital protocols and safety standards, and maintains proper documentation of all medical activities during the shift.Qualification & ExperienceBHA2-4 yrs experience

ResponsibilitiesCo-ordinates with other departments in managing the quality department of the hospital.Assisting the departments in identifying quality indicators. Guiding departments towards method of data collection, collation and analysis of data and improvements.Monitors continuous quality improvement initiatives in various departments of the hospital in association with link staff / Quality Coordinators and HoDs.Assisting the departments to analyze areas of improvements based on their own recommendations through risk assessments and improve taking up performance improvement projects.Involved in preparation of organization policies & procedures compliant with local regulatory and accreditation body standards.Implement improvements in collaboration with the Quality team, departmental heads and Director Administration.Works in close coordination and guidance of Director Quality, other team members & corporate office.Supervise the working of team members.Prepares quality objectives for individual departments in coordination with department heads.Continuously works upon finding newer ways of improving the quality of service.Core member of the Accreditation / Awards teams as applicable.Responsible for the implementation and monitoring of various requirements of chapters in accreditation standards along with the other team members. Conduct departmental audits or rounds to check compliance with hospital policies and proceduresConduct open and closed medical record audits to check compliance with hospital policies and procedures  Plays the role of a risk manager and monitors every incident under the purview of patient and staff safety.Analyses incident reports and maintains data of the sameAnalyses sentinel events that happen within the hospital in close coordination with the quality team and other department heads and escalate through Director Administration.Any other responsibility as deemed by the management.Qualification & Experience Post Graduate /MBBS /BHMS /BAMS / MHA4–7 years of experience in Quality.Previous supervisory or team lead 

Qualification & Experience                                        Graduate / Diploma in Medical Records with 1-3yrs (Hospital experience preferred)Maintain and update patient medical records as per NABH standards.Handle birth and death registration and coordinate with municipal authorities.Ensure accuracy, confidentiality, and timely submission of records.Support audits and data management activities etc                                                                               

Qualification & Experience           Deptt : Operations             Qualification : Graduate + MHA             Experience : 1-3+ years 

ResponsibilitiesEnsure nursing operational standards are maintained.Provide reports on productivity, quality and customer service matrixEnsure all nurses follow policy and procedureTrain new team membersEvaluate nurses’ performanceArranges staff during exigenciesDeployment of staff during shiftsScribing during emergency codesManaging work flowMeeting patients regularly and obtaining feedback regarding nursing careIdentifying and recommending staff for career growthHelping and resolving employees’ issue and dispute.Checking of inventory and suppliesMonitoring performance and providing feedback regularlyObtaining consultant’s feedback regarding nursing care and take appropriate corrective measures.Qualification & Experience Interpersonal relationship skillsListeningTeam buildingPerceptualCommunicationCoordination and cooperationInitiationMoral support and physical approach to patientComputer literacyGrievance redressalGNM Nursing/BSc Nursing/M.Sc Nursing